What warranty does the Flexineb® system offer?
Damage caused by improper use is not covered by the warranty. The manufacturer’s warranty is null and void if the device is manipulated by any third party, the controller unit is opened, or similar.
The same applies to damaged or torn cables (so far, this only occurred when the cable was not disconnected from the control unit or the nebuliser by “pulling” on the sheath, but on the cable itself).
Furthermore, there is no warranty claim if the retaining straps on the mask are torn or ripped off. The mask is cast in one piece. It therefore has no “seams” or other areas in which the mask could tear. The straps can withstand a tensile force of 65kg. This means that these straps can tear only if the mask gets stuck or you held it while the horse shied away (all examples from customer descriptions). We ask for your understanding in this regard.